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Delivery InformationOrder ProcessingDelivery AreasStandard DeliveryDelivery ChargesLarge, Heavy or Oversized OrdersTracking Your OrderDelivery AddressReceiving Your DeliveryMissing, Incorrect or Damaged ItemsMissed DeliveriesDelivery DelaysClick & Collect / CollectionBusiness and Trade DeliveriesInternational DeliveryDelivery and Consumer RightsNeed Help With Your Delivery?

Delivery Information

At KS Suppliers Ltd, we aim to provide a reliable and straightforward delivery service for our electrical products.

Whether you are ordering cables, lighting, switches and sockets, consumer units, circuit protection or other electrical accessories, we will process your order as quickly as reasonably possible.

Order Processing

Orders are processed during our normal business hours.

Once your order has been successfully placed and payment has been authorised, we will prepare your goods for dispatch.

Orders placed outside business hours, on weekends or on public holidays may be processed on the next working day.

If any product in your order is unavailable or requires additional time, we will contact you as soon as reasonably possible.

Delivery Areas

We currently deliver to addresses within the United Kingdom.

Delivery availability and charges may vary depending on:

  • your delivery postcode;
  • the size and weight of your order;
  • the products ordered;
  • the courier service required;
  • whether the order contains oversized or heavy items.

Some locations, including certain remote areas, islands, Northern Ireland, the Scottish Highlands and other extended delivery areas, may require additional delivery time or charges.

Any applicable delivery charge should be shown during checkout before your order is confirmed.

Standard Delivery

Our standard delivery service is suitable for most orders.

Estimated delivery: 2–5 working days

Delivery times are estimates and begin once your order has been processed and dispatched.

Where possible, tracking information will be provided once your order has been handed to the courier.

Delivery Charges

Delivery charges are calculated based on the order and delivery destination.

You will be shown the applicable delivery cost before completing your purchase.

You can use wording such as:

Standard Delivery: £5.99

Free Delivery: On qualifying orders over £75

Only publish those figures once you have decided your actual delivery pricing.

UK online sellers are expected to tell customers the delivery arrangements, costs and expected delivery time before the order is placed.

Large, Heavy or Oversized Orders

Certain products may require a specialist or pallet delivery service.

This may include items such as:

  • large cable drums;
  • long lengths of conduit or trunking;
  • heavy distribution equipment;
  • bulk orders;
  • unusually large quantities.

Additional delivery charges may apply.

Where necessary, we may contact you after receiving your order to confirm suitable delivery arrangements.

Tracking Your Order

Where tracking is available, you will receive tracking information by email, SMS or through the relevant courier service.

Please allow some time after dispatch for tracking information to become active.

If you have not received tracking information and need an update, please contact us with your order number.

Delivery Address

Please make sure your delivery address is complete and accurate before placing your order.

KS Suppliers Ltd cannot be responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.

If you realise that your delivery address is incorrect, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been dispatched.

Receiving Your Delivery

Some deliveries may require a signature or somebody to be present at the delivery address.

Please check your parcel and products as soon as reasonably possible after delivery.

If the outer packaging appears damaged, we recommend taking photographs before opening the parcel.

Missing, Incorrect or Damaged Items

If your order arrives:

  • damaged;
  • incomplete;
  • with the wrong product; or
  • with an item missing,

please contact us as soon as possible.

Please provide:

Your order number

Your name/company name

Details of the affected product

Photographs where applicable

We will investigate the issue and arrange an appropriate solution.

For consumer orders, goods remain at the trader's risk until the consumer, or a person they nominate, takes physical possession, subject to limited exceptions where the consumer chooses their own carrier.

Missed Deliveries

If nobody is available to receive your order, the courier may:

  • leave instructions for redelivery;
  • deliver to an authorised safe place where permitted;
  • deliver to a collection point;
  • attempt delivery again; or
  • return the parcel to us.

If a parcel is returned to us because delivery could not be completed due to circumstances attributable to the customer, an additional reasonable delivery charge may apply before the order is sent again.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can sometimes occur because of circumstances outside our reasonable control.

These may include:

  • courier delays;
  • severe weather;
  • road or transport disruption;
  • supplier delays;
  • stock shortages;
  • public holidays;
  • industrial action;
  • unusually high order volumes.

If we become aware of a significant problem affecting your order, we will try to keep you informed.

For consumer distance sales, unless another delivery period has been agreed, goods should generally be delivered within 30 days.

Click & Collect / Collection

Only keep this section if you offer customer collection.

Customers may be able to collect eligible orders from KS Suppliers.

Collection Address:

 237, Edgware Road, Colindale, London, NW9 6LU

Collection Hours:

MONDAY - FRIDAY

7:00AM - 5:30PM

Please wait until you receive confirmation that your order is ready before travelling to collect it.

You may be asked to provide your:

  • order number;
  • confirmation email; and
  • identification where appropriate.

Business and Trade Deliveries

We supply electrical products to electricians, contractors, businesses and other trade customers.

For larger project orders, bulk quantities or regular supply requirements, please contact us before ordering if you require specific delivery arrangements.

We may be able to arrange suitable delivery options depending on the size and nature of your order.

International Delivery

If you currently do not ship outside the UK, write:

We currently do not offer standard international delivery through our website.

For special trade enquiries, please contact our team before placing an order.

If you later introduce overseas shipping, this section can be updated.

Delivery and Consumer Rights

Nothing in this Delivery Information page affects your statutory consumer rights.

For online consumer purchases, UK distance-selling rules require businesses to give customers information about delivery arrangements, charges and expected delivery times before purchase. Unless otherwise agreed, goods should normally be supplied within 30 days.

For information about cancelling or returning an order, please see our Returns & Refunds Policy.

Need Help With Your Delivery?

If you have questions about your order or delivery, contact:

KS Suppliers Ltd

Email: sales@kssuppliers.com

Telephone: 020 8205 3159

Address: 237, Edgware Road, Colindale, London, NW9 6LU

When contacting us about an existing order, please provide your order number so we can help you more quickly.