1. Who we are
KS Suppliers Ltd
Electrical wholesaler supplying products to trade, contractors, businesses and customers.
Email: sales@kssuppliers.com
Telephone: 020 8205 3159
Address: 237, Edgware Road, Colindale, London, NW9 6LU
2. Information we may collect
We may collect information including:
- Name
- Company name
- Billing and delivery address
- Email address
- Telephone number
- Account information
- Products ordered and order history
- Payment and transaction information
- Messages and enquiries you send us
- Marketing preferences
- IP address, browser and device information
- Website usage and cookie information
3. How we use your information
We may use personal information to:
- process and fulfil orders;
- manage payments, refunds and returns;
- arrange collection or delivery;
- create and manage customer accounts;
- respond to product, stock and trade enquiries;
- provide customer service;
- maintain accounting and transaction records;
- improve our website and services;
- prevent fraud and protect our website;
- send marketing communications where permitted.
The lawful basis will depend on why the information is being used, for example performance of a contract, legal obligations, legitimate interests or consent. The ICO requires businesses to identify and explain the lawful basis used for processing personal information.
4. Payments
Payments may be processed through third-party payment service providers.
We do not need to state that KS Suppliers stores full payment-card details unless that is actually true. Your policy should identify the payment providers you genuinely use.
5. Who we may share information with
Where necessary, information may be shared with:
- payment processors;
- delivery and courier companies;
- website and hosting providers;
- accounting and business software providers;
- IT and security providers;
- professional advisers;
- government, tax or regulatory authorities where legally required.
Only include providers or categories that actually apply to your business.
6. How long we keep your information
We keep personal information only for as long as necessary for the purpose for which it was collected and to comply with legal, accounting and tax requirements.
For a UK limited company, some business and tax records may need to be retained for around six years.
7. Cookies
Our website may use cookies for functions such as:
- remembering shopping baskets;
- customer login;
- website security;
- analytics;
- website preferences;
- marketing, where applicable.
Strictly necessary cookies can generally operate without consent, but non-essential cookies normally require the visitor's active consent. The ICO also requires websites to clearly explain what cookies do and why they are used.
I recommend having a separate Cookie Policy as well.
8. Marketing
We may send promotional emails or other marketing communications where you have consented or where otherwise permitted by law.
You can unsubscribe at any time by using the unsubscribe option in the message or contacting us.
9. Your data protection rights
Depending on the circumstances, you may have rights relating to your personal data, including the right to:
- request access to your information;
- request correction of inaccurate information;
- request deletion of information;
- restrict certain processing;
- object to certain processing;
- request transfer of your information;
- withdraw consent where processing is based on consent.
10. Keeping your information secure
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.
11. International transfers
Some website, cloud or technology providers may process information outside the UK.
Where this happens, appropriate legal safeguards should be used where required.
You should only keep this paragraph if your actual providers involve international data transfers.
12. Complaints
If you have concerns about how we use your personal information, please contact us first.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. The ICO specifically recommends including information about this right in a UK privacy notice.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and the Last updated date will be revised.