Frequently Asked Questions

Welcome to the KS Suppliers Ltd FAQ page.

Here you can find answers to common questions about our electrical products, ordering, delivery, returns and trade enquiries.

If you cannot find the answer you need, please contact our team and we will be happy to assist.

Ordering & Products

1. What products do KS Suppliers sell?

KS Suppliers Ltd supplies a wide range of electrical products for electricians, contractors, businesses and other customers.

Our product range includes:

Cables
Cable Accessories
Switches & Sockets
Lighting
MCBs / RCBOs / RCDs
Consumer Units & Distribution
Isolators & Switchgear
Conduit & Trunking
Boxes & Enclosures
Plugs & Extension Leads
Sensors & Alarms
Fans & Ventilation
Other electrical accessories

You can view our current range through the Shop or Categories section of our website.

2. How can I find a particular product?

You can use the search function on our website to search by:

Product name
Product code
Manufacturer
Product type
Electrical specification

If you cannot find a particular product, contact us with the product name, code, photograph or specification and our team will try to help.

3. Can I check whether a product is in stock?

Yes.

Please contact us with the product name or product code and we can help confirm current availability.

Stock levels may change throughout the day, so availability cannot always be guaranteed until your order has been processed.

4. Do you sell genuine branded electrical products?

We stock electrical products from a range of recognised manufacturers and suppliers.

Brands available may include products from manufacturers such as:

Schneider Electric, MK, Europa, Eaton, Wylex, FuseBox and other electrical brands.

Brand availability depends on current stock and product range.

Manufacturer names and trademarks remain the property of their respective owners.

5. Can you help me choose the correct electrical product?

Yes.

If you are unsure which product you require, contact our team with as much information as possible.

Useful information may include:

Product code
Current rating
Voltage
Number of poles
Cable size
Product dimensions
Manufacturer
Photographs
Existing product reference

We can help you identify suitable products from our available range.

However, where technical design or installation advice is required, you should consult a suitably competent electrical professional.

Orders & Payments

6. How do I place an order?

Products available online can be ordered directly through our website.

Simply:

Find the product you require.
Select the required quantity.
Add the product to your basket.
Review your basket.
Enter your delivery and contact details.
Select an available payment method.
Confirm your order.

You should receive an order confirmation once your order has been successfully submitted.

7. Can I order by phone or email?

For product enquiries, trade requirements or larger orders, you can contact us directly.

Email: sales@kssuppliers.com

Telephone: 020 8205 3159

If you require a large quantity of products, please provide the product codes and quantities required.

8. What payment methods do you accept?

We accept the payment methods displayed during checkout.

Available payment methods may change from time to time.

Only list individual payment methods such as Visa, Mastercard, bank transfer, PayPal or Apple Pay on this page once you have actually activated and accepted them.

9. Are your prices inclusive of VAT?

Yes. All prices displayed on our website are inclusive of VAT where applicable.

The price shown on the product page is the price you pay for the product, excluding any applicable delivery charges.

Any delivery charges will be shown separately during checkout before you complete your order.

10. Can I change or cancel an order after placing it?

If you need to change or cancel your order, contact us as soon as possible.

If your order has not yet been dispatched, we will try to make the requested change.

Once an order has entered the dispatch process, it may not be possible to change it.

Consumers purchasing online may also have statutory cancellation rights. Please see our Returns & Refunds page for more information.

Delivery

11. Where do you deliver?

We currently deliver to eligible addresses within the United Kingdom.

Delivery availability, times and charges may vary depending on:

Delivery postcode
Product size
Product weight
Order quantity
Courier requirements

Some remote locations may require additional delivery time or charges.

Please see our Delivery Information page for full details.

12. How long will my order take to arrive?

Delivery times depend on the products ordered, stock availability and delivery service selected.

Your estimated delivery information will be provided during the order process where available.

If a product is temporarily unavailable or delayed, we will try to contact you.

Do not advertise a guaranteed next-day service here unless you have confirmed that your courier and order-processing system can consistently provide it.

13. Can I track my order?

Where tracking is available, tracking information may be provided once your order has been dispatched.

If you have not received tracking information and need an update, contact us with your order number.

14. What happens if my order is delayed?

Occasionally deliveries may be delayed because of circumstances such as:

Courier disruption
Severe weather
Transport delays
Stock shortages
Supplier delays
Public holidays
Unusually high order volumes

If you are concerned about a delivery, contact us with your order number and we will check the status where possible.

15. What should I do if my parcel arrives damaged?

If your parcel appears damaged, please take photographs of the outer packaging before opening it where possible.

Then check the products inside.

If anything is damaged, contact us with:

Your order number
Product details
Photographs of the packaging
Photographs of the damaged product

We will investigate and advise you on the next steps.

16. What should I do if an item is missing from my order?

Please contact us as soon as possible.

Provide your:

Order number
Name
Missing product
Quantity missing

We will check the order and dispatch information and work with you to resolve the issue.

Collection

17. Can I collect my order?

Keep this section only if you offer collection.

Eligible orders may be available for collection from KS Suppliers.

Please wait until we confirm that your order is ready before travelling to collect it.

Collection address:

237, Edgware Road, Colindale, London, NW9 6LU

Opening hours:

MONDAY - FRIDAY

7:00AM - 5:30PM

You may be asked to provide your order confirmation when collecting.

If you do not offer collection, delete this entire question.

Returns & Refunds

18. Can I return an online order if I change my mind?

Eligible consumer online purchases will normally have a cancellation period in accordance with UK distance-selling rules.

Please see our Returns & Refunds Policy for full information about:

Cancellation periods
Return conditions
Return delivery costs
Refund processing
Products that may be excluded

19. What happens if my product is faulty?

If you believe a product is faulty, please contact us.

Provide:

Your order number or proof of purchase
Product name/code
Description of the fault
Photographs or video where appropriate

We will assess the issue and provide an appropriate solution in accordance with your applicable legal rights.

20. Can I return an electrical product after it has been installed?

For a non-faulty change-of-mind return, installation or significant use may affect whether a product can be returned and may reduce its value.

However, installation does not automatically remove your legal rights if the product itself is faulty.

If you believe an installed product is defective, contact us before removing, modifying or attempting to repair it where reasonably possible.

21. How long does a refund take?

After an approved return has been received and processed, we will issue the refund within the applicable timeframe.

Refunds are normally made to the original payment method.

Your bank or payment provider may require additional time before the refund appears in your account.

See our Returns & Refunds page for full details.

Trade & Business Customers

22. Do you supply electricians and contractors?

Yes.

KS Suppliers Ltd supplies electrical products for:

Electricians
Electrical contractors
Construction companies
Maintenance companies
Property professionals
Commercial customers
Other trade and business customers

For larger requirements, contact us directly.

23. Can I place a bulk order?

Yes.

If you require larger quantities for a commercial or installation project, contact our team with:

Product codes
Product descriptions
Required quantities
Required delivery date where applicable

We can review your requirements and availability.

24. Do you offer trade pricing?

For trade or larger-quantity enquiries, please contact us directly.

Any pricing offered will depend on products, quantities and applicable commercial arrangements.

Avoid advertising a guaranteed percentage discount unless you have formally established a trade-pricing structure.

25. Can I open a trade account?

If you intend to offer trade accounts, use:

Trade account facilities may be available to eligible business customers, subject to approval. Please contact our team for more information.

If you do not currently offer credit/trade accounts, use:

We currently accept trade orders through our normal ordering process. Please contact us for larger quantity or commercial enquiries.

Product & Technical Information

26. Are the product images exactly the same as the products supplied?

We make reasonable efforts to ensure product images are accurate.

However, manufacturers may update:

Packaging
Labels
Product appearance
Colours
Minor design details

without prior notice.

Always check the product description and specifications.

If an exact version or appearance is important, please contact us before ordering.

27. What if I need a specific manufacturer or product code?

If we stock it, we can help confirm availability.

If it is not currently listed online, you can still contact us to enquire.

28. Do your products come with a warranty?

Some products may include a manufacturer's warranty.

Warranty periods and conditions vary by manufacturer and product.

Where applicable, please retain your proof of purchase.

Manufacturer warranties are separate from any statutory rights that may apply.

29. Who should install electrical products?

Electrical products should be installed and tested in accordance with manufacturer instructions and relevant electrical regulations.

Where professional installation is required, you should use a suitably competent and qualified person.

If you are unsure about installation requirements, consult an electrical professional.

Website & Account

30. Do I need an account to order online?

This depends on how you configure your Odoo checkout.

If guest checkout is available:

No. Where available, you may place an order as a guest. Creating an account can make it easier to manage your details and order history.

If Odoo requires accounts:

Yes. You will need to create or use an account before completing an online order.

31. I have forgotten my password. What should I do?

Use the Forgot Password option on the login page and follow the instructions sent to your registered email address.

If you continue to have problems accessing your account, contact us.

32. How is my personal information used?

We take the protection of customer information seriously.

Details about how we collect, use, store and protect personal information are available in our Privacy Policy.

Contact & Support

33. How can I contact KS Suppliers?

You can contact us regarding products, orders, stock, delivery or general enquiries.

KS Suppliers Ltd

Telephone: 020 8205 3159

Email: sales@kssuppliers.com

Address:

237, Edgware Road, Colindale, London, NW9 6LU

Opening Hours:

MONDAY - FRIDAY

7:00AM - 5:30PM

34. What information should I provide when contacting you about an order?

To help us respond more quickly, please provide:

Your name
Company name where applicable
Order number
Product name or code
Details of your enquiry

For faulty or damaged items, photographs may also help us investigate the issue.

Still Need Help?

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